RETURN & REFUND POLICY

Superteam Global is obliged to follow the trusted return and refund policy which allow our customer to experience remarkable session upon communicate with us. Our requirement is only your assurance to open up your mind, attending the event, or participating in getting guidance. If you are committed to do it, YOU WILL SEE THE RESULTS. Therefore, make your decision wisely to determine who are you and what are you capable of. Superteam Global believe that you can succeed, but the most important thing is that YOU know you can do it and committed TO DO it. Please read our guidelines that control for the return and refund policy for every purchase:

PRODUCTS :

Send email with your personal information such as customer’s name, address, telephone number along with the picture of broken or damaged items to this email : [email protected]  in immediate time after you have received your parcel.

Replacement items must be informed in 3 days after the customer have received damaged / wrong items.

No money return, only exchange of item can be done. The returned item should be in the original condition. Customer is allowed to exchanged items that are available at the store with the same value or less (change will not be returned). Customer can also change with the items with the higher price but need to add some amount of money / by paying remaining balance.

Customer are required to send photos of damaged items.

Once we have received the items, our staff will check on the items. Replacement of items can only be carry out after we received the damaged items from the customer.

PROGRAM TICKET/REGISTERATION

All the registered payments to the Superteam Global for programme participation, MONEY WILL NOT BE RETURNED.

If the participant is not available to attend the programme on the scheduled date :-

-Please write to inform us in 7 days before the date of the programme.

Participant can send your detailed information such as (Name, IC Number, Name of the programme and payment evidence to the email : [email protected]

Superteam Global will take 7 days for further verification and will get back to you soon.

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